Most misunderstandings between buyers and sellers are just that—misunderstandings—and patient, courteous communication will produce the best outcome for both parties. But the fact remains that there are a handful of dishonest people who try to prey on collectors, and not even strong communities like CCL are immune. Buyers should follow the Valiant One’s above recommendations. However, the nuclear option—a Paypal dispute—isn’t the last recourse for victims of a dishonest seller. If mediation fails and the Paypal window is closed, a victim can file a mail fraud claim with the U.S. Postal Inspection Service. If you have paid for items through this website or any other website and the seller did not deliver what you paid for, you may be a victim of mail fraud.
The U.S. Postal Inspection Service investigates claims of mail fraud. The following is the link to the USPIS site:
https://postalinspectors.uspis.gov/investigations/mailfraud/mailfraud.aspxTo save you the click-through, these following four paragraphs are what the front page tells visitors:
U.S. Postal Inspectors investigate any crime in which the U.S. Mail is used to further a scheme--whether it originated in the mail, by telephone, or on the Internet. The use of the U.S. Mail is what makes it mail fraud.
If evidence of a postal violation exists, Postal Inspectors may seek prosecutive or administrative action against the violator. However, if money is lost through a fraudulent scheme conducted via the mail, Postal Inspectors lack the authority to ensure you receive a refund and can't require that products, services, or advertisements--on the Internet or elsewhere--be altered.
Postal Inspectors base investigations of mail fraud on the number, pattern, and substance of complaints received from the public. The Postal Inspection Service will carefully review the information you provide. We may share the information with other agencies when there is a possible violation within their jurisdiction.
If you feel you've been victimized in a fraud scheme that involves the U.S. Mail, submit a Mail Fraud Complaint Form to the U.S. Postal Inspection Service.That’s the boilerplate—it’s simple, but also subject to interpretation (and misinterpretation). That’s why I’d like to expand on each of the paragraphs—briefly—based on my experience with the process. Please understand that I am not a lawyer and I am not speaking on behalf of the USPS or any other government agency.
Paragraph 1: U.S. Postal Inspectors investigate any crime in which the U.S. Mail is used to further a scheme--whether it originated in the mail, by telephone, or on the Internet. The use of the U.S. Mail is what makes it mail fraud. Con artists rely on the perceived integrity of the U.S. Mail to make their schemes appear more credible to potential victims. They ‘use’ the U.S. Mail as part of the con, and this is the sense in which victims need to understand the word ‘use’. When a con artist convinces his victims to give him money by promising to deliver goods to them through the mail, he’s committing mail fraud, whether he visits a post office or a drop-box or not.
Paragraph 2: If evidence of a postal violation exists, Postal Inspectors may seek prosecutive or administrative action against the violator. However, if money is lost through a fraudulent scheme conducted via the mail, Postal Inspectors lack the authority to ensure you receive a refund and can't require that products, services, or advertisements--on the Internet or elsewhere--be altered. This is a critical point: the USPS does not guarantee that victims of fraud will recover the money they lost, even if the final result is a criminal conviction. Filing a mail fraud claim is not a continuation of or a substitute for filing a Paypal claim. When you file a Paypal claim, you are opening a civil dispute which will be arbitrated by Paypal under the terms of Paypal’s service agreement. When you file a mail fraud claim, you are reporting a crime. The threat of criminal prosecution may motivate a dishonest seller to make good on a sale, but there is no guarantee of that. Again, a claim of mail fraud should be filed only when the buyer believes that all other options have been exhausted.
Paragraph 3: Postal Inspectors base investigations of mail fraud on the number, pattern, and substance of complaints received from the public. The Postal Inspection Service will carefully review the information you provide. We may share the information with other agencies when there is a possible violation within their jurisdiction. Buyers should not have the expectation that one claim will trigger a criminal investigation, let alone result in prosecution. This is the era of budget cuts, and the USPS does not have the resources to investigate every reported incident. This is not a reason to sit on your hands if you believe you’re a victim of fraud—in fact, this is precisely why it’s so important to act. The USPS logs fraud claims into a database—I can personally attest to this—so that postal inspectors can identify patterns and accumulate evidence. They won’t launch an investigation unless they have multiple claims against an individual or business.
If a seller defrauds 20 buyers, and each individual victim puts off filing a claim because he knows one claim won’t trigger an investigation, the fraudulent seller wins. Every victim has to do his or her part and file a claim. If the process of filing a mail fraud claim was difficult, it might not be worth the time and effort. Fortunately, it’s not hard at all.
Paragraph 4: If you feel you've been victimized in a fraud scheme that involves the U.S. Mail, submit a Mail Fraud Complaint Form to the U.S. Postal Inspection Service.This form took me five minutes to fill out, and I received a confirmation email and a claim reference number from the USPS the following day. This is the link:
http://ehome.uspis.gov/fcsexternal/default.aspxBecause the form is designed to cover all of the wide range of mail fraud schemes, there are several fields that don’t apply to a claim resulting from a fraudulent sale of goods. All the information entered must be accurate, of course, but you don’t have to be a lawyer or know exactly how to answer each question to submit a claim. The point is to get information about a fraudulent seller into the USPS database so that he can eventually be brought to justice and further damage to the community can be prevented.
Additional points:A promise of ‘free shipping’ does nothing to absolve a fraudulent seller of guilt. If an invoice is fraudulent, it makes no difference whether a shipping surcharge is broken out from the cost of the goods purchased or if the shipping charge is included in the cost of the goods purchased (that’s what ‘free shipping’ is). If money was paid and the items paid for were not received, fraud was committed, and a promise of ‘free shipping’ has no legal impact.
The statue of limitations for prosecution of mail fraud is five years. The 45-day Paypal window does not prevent victims from filing a claim of mail fraud.