No, I did not and actually, I'M sorry. I never expected "the help desk" to call me. I thought I'd use the forum first. That kinda seemed like the most logical place to start. I apologize if I sound snarky, but I had this issue a year ago with no reply. Since then, I allowed my subscription to lapse and then decided to renew and drop my $30 bills just to have the same issue...so forgive me if I'm a bit irritated. At least NOW I know to skip the forums all together (as not to waste my time) and go straight for the phone call.


Also, "as the first post states"...

"If this is not an emergency please use the other support options."


(the more I read your post, the more I'm conviced you're the snarky one), I didnt feel this to currently be an emergency, hence the forum post.

I'm sorry you have inferred that which I did not imply.
I see from your post count that you are not a regular in the forums, which I did not notice before. Had I looked at that originally, I would not have assumed you already knew that CCL employees are almost never in the forums.
I hope they are able to help you with your needs.

This could be a problem with your anti virus or backup program like carbonite that is causing the program to run slow. Check and see that CCL.exe is flagged as a safe program. To see if that is the issue, turn off backup and antivirus for a minute and do your updates.

Let me know if that help.

Thank you for responding. Yes, CCL IS flagged safe and I do not use a backup program. Removing titles works, but often (imo) take far too long. I apologize for being crass, but the wait time seemed far too long for a paid service and coupled with replies I interpreted as an attack on my intellegence/common sense, I got a little defensive. I know now, Xylob, this wasn't the case but for future reference, I wouldnt assume too much. Its true I dont post alot, but I DO read the forums fairly often and have, on many occasion, seen CCL employees reply to postings. That being said, I took the steps I felt nessesary. Thank you again.

Hi, Baldbix76. I hope Joe's advice sorted out the issue for you. On a trivial note, I just noticed that you and I both joined up on exactly the same day, and Xylob just 5 days earlier.

thanks for pointing out that we're all a bunch of old farts?

Nice post and thanks for sharing.

Is there any fix for the freezing on the "inactivated Issues" part when updating.? sorry if this has been asked before but, I couldn't find anything other than "reboot the program'.... and that gets old really quick.


Thanks in advance.

Presumably the next update will do away with the software and go to a cloud based system. I'm guessing that would fix the problem.

Recently I had to get a new computer, and now I almost never have the stall/delay problem at the "inactivated issues" part of the update. For what it's worth.

Yep, that's what I heard as well.

While our next update will indeed do away with the software altogether, the update shouldn't be the fix to your problem. The software should still work for you.

Here's some things to look for when I've seen other users experience the same issue:

1) Close the software, clear your cache and cookies, and restart your computer. I know it sounds juvenile but you'd be surprised how many things this can fix.

2) Check your internet connection. I've heard some users whose internet speeds have slowed down due to usage reductions have seen some things not work quite right.

3) If you have anti-virus software, make sure that CCL is considered a Trusted Site. Anti-Virus has been known to see CCL as a threat..even though we're really nice people ;)

4) Shoot us an email at helpdesk@golocomedia.com and let's dig a little deeper to see what we might be able to do.

Hope that info is a good start!

Depending on your version of Windows, you may need to run compatibility check on it and tell your OS to pretend it's Vista or XP when you run the CCL software.

I totally agree with you, buddy, this is a fantastic topic with outstanding content.