Here is an updated way to receive help if you are having problems.
For Stores and Subscribers via phone:
Office: 615-264-4747
Cell #1: 615-336-4333 (Joe's Cell)
Cell #2: 615-354-4797 (Steve's Cell)
For Stores and Subscribers via email:
joe@midtenmedia.comor
steve_midten@hotmail.comIf you experience anything strange with the CCL website or software, please let us know. You can email us at...
helpdesk
And if there is an emergency, you can send an email to the following address, and a text will be forwarded to our technical people...
text
both addresses are @comiccollectorlive.com
For Stores and Subscribers via CCL's Private Messaging system, you can click on the PM button and send directly to me, or PM The_Valiant_One for the fastest response.
Steve Boyd is CCL's Director, and while he may not have all the answers on the technical side, he can direct your question to someone who can help...possibly even me if I'm here. He can usually be found in his office Monday through Friday from 8am - 2pm Central Time. Steve does consistenly check CCL throughout the day, so if he's slow to respond, he's probably playing catch up, helping someone else at the moment or out buying comics - but he will get back with you.
Try the office first. If it is an emergency, please feel free to use the cell number. I will be working with priority support to make sure that all paying customers are taken care of quickly and have their technical issues resolved as quickly as possible. We are working on some upgrades, and I want to be work some of the technical issues, so I can determine if we need to do a development upgrade.
If this is not an emergency please use the other support options.
We ask that the cellphone numbers be used ONLY in the most dire of emergencies. If you haven't gotten a response via PM or email within 48 hours, and the issue is driving you up the wall, then I suggest giving us a buzz.