The CCL application is unable to connect to our server to authenticate you. Here are a few things to check.

1. Make sure you are connected to the internet.
2. Check to see if your firewall is blocking CCL.exe (most common problem). CCL needs to perform outbound port 80 webservice calls, so make sure it has access to that port.
3. See if your hardware firewall is blocking outbound port 80 traffic.
4. Sometimes Internet Explorer has a setting checked that needs to be unchecked. Open your Internet Explorer Web browser and do the following:

Tools -> Internet Options
Connections Tab
Click Lan Settings Button
UNCHECK Automatically detect settings
Click OK Button
Click OK Button on Internet Options Form
Restart windows then try CCL again

5. Could be dns. Go to Start / click on run / type cmd...hit enter / (you should be at your c:\ prompt) type in ipconfig/flushdns
6. Be sure to use your email address (not your handle) as your login when you log in with the software.

If you are still having problems, let support know. Include the following info:
Version of Windows
Type of Internet Connection
Name of Software Firewall
Name of Hardware Firewall if applicable

i just renewed my subscribtion and now i can't connect to the site through the software i tryed all the steps above but nuthins working any suggestions?

nice post....







_______________________________________________________________________
watson

Are you having problems getting connected? Do you need assistance?

Indeed it is. Very informative and helpful for those new to the software that may have problems related to fairly common OS configuration issues.

I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear....???

Not sure what you're talking about. You are not a seller on CCL and this post doesn't belong in this section.

Hi Tazy!

Welcome to Comic Collector Live!

Not sure what your point is there, please explain.

Howie

He quoted from my signature. I'm confused as well.

Did he place an order with you? Maybe he's being sarcastic.

Nope, no order. That's what I thought at first...plus I'm the King of Sarcasm and I think I would know it when I see it.

Welcome to CCL, Tazy! Your post is slightly confusing, as it's quoting Howie's signature with a couple of heads beating against a wall...however if you have any questions or need any help, I hope you'll post here or send an email to HELPDESK@COMICCOLLECTORLIVE.COM. Thanks!

Aw, you have a stalker! If you wind up disappearing, Howie, we know the place to start looking. You will be avenged.

Wouldn't be my first.

Good post

I've been encountering some issues while trying to use the CCL application. It seems like there's a problem with the authentication server connection.

I've followed the troubleshooting steps provided, including checking my internet connection, firewall settings, and even flushing DNS. However, I'm still unable to resolve the problem. I'm using Windows 10 and have a stable internet connection.

My software firewall is Windows Defender and I'm not using a hardware firewall. I'll reach out to support for further assistance and provide them with the requested information.

Hopefully, they can help me get back on track soon. - Talha

Good post.

Rereading this post was actually fun.

Thank you for providing this detailed troubleshooting guide for the CCL application connection issue. It's clear that you've put in the effort to cover various potential causes and solutions, which will be incredibly helpful for users facing this problem. Your step-by-step instructions and explanations show that you're committed to ensuring a smooth experience for fellow users.

I appreciate how you've included a range of possibilities, from firewall settings to DNS issues, and even checking Internet Explorer settings. Your inclusion of specific instructions, like unchecking the "Automatically detect settings" option in Internet Explorer, is particularly helpful. The reminder to use the email address as the login is also crucial for avoiding login-related errors.

It's evident that you're not only focused on resolving technical issues but also making sure users have the support they need in case they encounter persistent problems. Your suggestion to provide specific information when seeking support, such as the version of Windows and firewall details, demonstrates your dedication to efficient troubleshooting.

Thanks for sharing this comprehensive guide, and I'm sure it will assist many users in resolving their connectivity issues with the CCL application. Your willingness to help out and contribute valuable insights is greatly appreciated by the community. Keep up the fantastic work!